Resume
Executive Summary
Bilingual Accounting major attending the University of Central Florida, with demonstrated problem-solving and analytical skills. Proven leadership skills from training team members and implementing strategies that improved both revenue and operational efficiency. Ability to thrive in high-pressure environments and consistently deliver results. Proficient in Oracle Micros and Microsoft Excel, with a recent certification in QuickBooks. CPA eligible in December 2027.
Education
Professional Qualifications
University of Central Florida, Orlando, FL
Bachelor of Science in Business Administration, Accounting
December 2026
GPA: 3.8
Valencia College, Orlando, FL
Graduated with Associate in Arts
GPA: 3.9
UCF College of Business Dean's List
Issued by Paul Jarley, Ph.D., Dean
Fall 2024 - Present
American Sign Language Honor Society
Issued by William Woods University
May 2025
Professional Experience
Marriott - Celebration, FL and Orlando, FL
November 2022 - June 2024
Marriott - Celebration Hotel
Celebration, FL
Trainer: Supervisors and Managers (Marriott Celebration Hotel – Celebration, FL)
December 2023 – June 2024
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Orchestrated the training of new hires, supervisors, and managers, while introducing upselling techniques that directly boosted restaurant revenue.
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Spearheaded the successful Mother’s Day Brunch Event, designing an operational model that outperformed sales from prior years and was implemented as the standard moving forward.
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Earned a promotion to trainer for consistently demonstrating motivation, ambition, and integration of the OpenTable System, while exceeding performance expectations.
Marriott - Celebration Hotel
Celebration, FL
Server and Bartender (Celebration Hotel – Celebration, FL)
January 2023 (Transfer Date) – December 2023
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Achieved the highest Guest Service Scores amongst all servers by building strong relationships with local guests and encouraging repeat visits.
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Reduced “comping” by providing the kitchen staff with direct, personalized feedback that effectively lessened losses and improved overall cost efficiency for the future.
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Fostered solid relationships with team members and collaborated effectively to optimize processes and enhance guest experience.
Marriott - Gaylord Palms
Orlando, FL
Retail and Trainer (Marriott Gaylord Palms-Orlando, FL)
November 2022 – January 2023 (Transfer Date)
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Utilized Marriott’s banking system accurately and ensured smooth financial operations while analyzing daily sales.
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Initiated a new method for organizing receipts, enhancing productivity, and accelerating register transactions, which made customer interactions more time-efficient without losing the guest experience.
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Thrived during high-traffic events and ensured efficient service despite large crowds.
SeaWorld
Orlando, FL
Ambassador
April 2022 – October 2022
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Cultivated a welcoming and positive environment by educating guests about attractions, while resolving concerns promptly to ensure guest satisfaction.
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Adapted quickly to various roles across departments, with the ability to transition between positions such as guest service, operations, and training, which enhanced team flexibility.
Additional Information
Computer Skills
Microsoft Word, PowerPoint, Excel, Oracle (Micros), and Open Table
Languages
English and American Sign Language
Notable Certifications
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Intuit QuickBooks ProAdvisor Level 1 and 2, Excel Associate
LinkedIn Certifications
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